Joel: Lazy Programmer, Didn't Handle Exception

Joel Spolsky encountered a case (one of many) where a major web presence for customer service support cannot handle it online and sends you to call a voice number where, after a long time waiting and navigating their inane robotic menus you get to somebody that does not have a clue.

try()
{
...
}
catch(Exception *)
{
print("call customer service");
}
// i guess i'm done!

Coincidentally, I found an online error today in ComputerWorld's website when I wanted to click on a link they had sent me in an email and it kept crashing upon retries, either with a 404 Page or sometimes with a java Unhandled Exception error message. Sheesh!